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Faq

  • Is your online essay service confidential?
    The short answer is yes, absolutely. We do ask you for some personal information when you place an order. This includes your name, a valid email address and a contact phone number. The reason for this is that we may have to contact you regarding your essay order (e.g. we may need some clarifications on your assignment). Only our administrators will retain this information and they will only use it if necessary. We protect your privacy completely. Even your writer only knows you by a customer number. We never sale, trade, transfer or distribute personal information of any customer to anyone else. We also do not reveal any personal or financial/payment information either over the telephone, by email or live chat. To fully secure your financial information, we strongly recommend that you pay for your written essays and papers through PayPal or Money Bookers. Both of these payment providers are fully secure and you can safely use your credit/debit cards to make a payment. If you need any more information, please read through our privacy policy on our site.
  • How do I pay when I buy essay online services from you?
    We work with both PayPal and Moneybookers payment services, because they protect our customer’s financial information in the most secure way. When you are asked to make payment for your writing order, you may any of these service providers. You will link to the site and follow the simple instructions for making a payment. We are notified almost immediately when the payment is received, and that allows our writer to begin providing you with essay help quickly. You may use all major credit/debit cards for buying essays and papers through these two providers, and they have fully secure systems in place and a reputation for being highly reliable.
  • Do you have discounts and how do I apply?

    You may contact our customer support department about our discount policy. We often offer discounts to first-time customers and certainly to the returning ones. Discount types are both one-time and lifetime. If you are given a code for a one-time discount, it will be valid for a certain amount of time. You will be notified about it when you get the very code. Lifetime discounts are as follows:

    1. 5% once you have ordered 15 pages in total;

    2. 10% once you have ordered 30 pages in total;

    3. 15% once you have ordered custom writing pieces that totals 50 pages;

  • How can your price be so cheap / expensive?
    Actually, our prices are a bit above the average within this industry. There are many places to buy essay online products from where a remarkably cheap essay price is offered. There are also some companies that charge very high prices. We believe we have found the correct balance between quality and price. When cooperating with us, you will be provided with personalized service, a supremely qualified writer, a backed-up guarantee of no plagiarism, and the opportunity to contact your writer directly. You may request revision if you are not happy with your final paper, and you have 24/7 access to our customer support department. Our essay and paper help is unequalled in the industry. Just remember that the essay and paper service that offers very cheap prices will give you poor quality and plagiarized work because no truly professional writer would work for such a low fee!
  • Do you offer a Money-Back Guarantee?
    In case the guidelines for your paper were not followed by your writer and you received a work of low quality, you can contact us and ask for a refund. Please bear in mind that a refund application can be submitted within 14 days after the project has been done. In addition, it is essential to explain what requirements have not been satisfied by the assigned specialist. Your case will be examined by our Refund Department within 3-4 business days. If you think that your order contains copied parts, you should send us a complete plagiarism report. We have a page on our site that addresses our Money-Back Guarantee policy i.e. "Terms and Conditions". Please review it. We also want you to know that we are committed to complete customer satisfaction and will continue to work for a customer until full satisfaction is achieved.
  • Who are Your Writers and what are Their Credentials?
    Our writers all have degrees in specific academic fields. These degrees range from Bachelor’s to Ph.D.’s. They are categorized into our database according to academic degrees and genres of writing for which they are qualified. When you place and verify an order to buy a paper or an essay form us, we access our database of writers and key in the appropriate terms of your order. You will always receive a writer with a degree specialty in the topic area of your ordered work and with an academic degree higher than your current level of study. The orders of high school customers will be assigned to the writer with at least a Bachelor’s degree; writers for the orders of undergraduate students will possess a minimum of a Master’s degree; graduate students will always have Ph.D. experts in their specialist fields.
  • Do I have the option to choose a specific writer?
    Many of our returning customers want to use the same writer they have been cooperating with before if they buy an essay or paper in the same topic area. Certainly, we always accept requests for specific writers, and we will contact that writer to determine his/her availability for your project. When you place your order, it is important that you click the tab stating that you want a certain writer. If you know the writer’s ID number, you can insert it. If not, you can request the same writer by indicating what your last order was, and we will locate that individual. We do keep track of writers that have been assigned to previous orders. If you do not request a specific writer for your order, we will assign the one with the respective qualifications. Please note that you will be asked to pay additional 15% for the option of the preferred writer.
  • Where do your writers come from?
    We hire English-speaking writers who we have graduated from prestigious universities with verifiable degrees. All applicants have to pass our composition examination and produce an original work that we assign according to our high standards of formal English composition. They must also be familiar with all major and common formatting styles. We assign them to writing projects by matching their degree(s) with the topics and academic levels of orders that we receive.
  • May I speak directly with my writer?
    Yes, in fact we strongly encourage this communication. In order to send your writer a message, you should use our messaging system that is on your personal order/account page. If your writer has a message for you, we will always send you an email message to this effect. However, it is advisable to access your order page/email regularly to check whether there are any notifications from the writer or our administrators.
  • How do you avoid plagiarism?
    We do not tolerate plagiarism and guarantee our customers that their delivered writing pieces are plagiarism-free. We are able to provide this guarantee because we have our own sophisticated software program that is used to check every written piece. They are scanned for the possible copied units taken from other writing pieces that are available on the Internet. Our writers know that their works will be checked, and, if any writer is ever found to be guilty of plagiarism, she/he will be immediately terminated and the work will be given to another writer to complete it. At your request, our support agents can send you a free plagiarism report proving that your order is unique.
  • Do you keep databases of pre-written papers and essays?
    In the database, we have excerpts of essays and papers that our writers have previously produced. The purpose of this is to have samples on hand if a customer wants to look through some samples of his/her assigned writer’s work.
  • What format do you use?
    Our standard format is to use 1-inch margins vertically and horizontally, double-spaced text with approximately 300 words per page, and 12-point font Times New Roman. If you need your paper to be formatted in a different way, please indicate it in your order form. Our writers can apply APA, MLA, Chicago/Turabian, Harvard or any other style that you specify. There will be a place for you to specify the required style in your order form.
  • How do I place an order to buy essay or paper writing?
    Access our online order form on our site. There, you will be able to provide the details of your assignment. Please give all of the parameters – title, course for which the work is to be written, formatting style, length, academic level, deadline, etc. If you have specific materials/sources to be used, please name them and upload any materials that your instructor has provided for you to use. All of these details are critically important if you want your work to be produced exactly as you wish. Please do not include title and bibliography pages in the number of pages as they are free. If you are unsure about any field on the form, click the “info” sign and you will receive hints and prompts. If you have any unique writing needs, please contact our customer service to discuss it. We will be able to provide a free quote.
  • What should I do if I have forgotten may personal order page password?
    Sign in with your username. There will be a link to click if you have forgotten your password and instructions for retrieving it will be given to you.
  • How do I get my paper when it is finished?
    When your paper is finished, you will be able to download it from your personal order page on the site. Furthermore, it will be sent to your email in MS Word attachment. If you want any changes to be made, use the appropriate tab to tell your writer about it. The revision will be done for free within 2 days after the deadline expiration.
  • If I have not received my paper according to my deadline, what do I do?
    Get in touch with us immediately, by phone, email or live chat through your order page. We will track your order and determine the reasons for tardiness quickly. It is possible that your paper is ready, but for some reasons it could be sent to your SPAM folder. It is also possible that the writer is waiting for essential guidelines without which it is impossible to continue working on your order. There may be also some technical reasons for the late order delivery. At any rate, we will address the issue immediately and resolve it quickly. Remember that we always do our best to meet customers' deadlines.
  • What should I do if I am not happy with my final draft?
    We always provide a free revision if the final paper does not meet customer’s specifications. On your order page, you should choose the revision option. You will then be able to send a message to your writer explaining the changes you want. Please give your writer a deadline time for making a revision. Remember that a free revision request can be put in within 2 days after your order completion. The revision time frame for lengthy orders comprising 20+ pages is 30 days after the order has been finished. Do not forget that it is very important to give us credible revision explanations so that the writer knows exactly which points to reconsider. When making a revision request, you should not change original guidelines. If your revision alters your original instructions, please understand that there will be an additional charge applied. Check our "Terms and Conditions" page for more detail.
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