Faq

  • I cannot submit the order registration form. The page never reloads.

    Look through the form and make sure you have filled all the required fields. If yes, look at the attached files section. You might have probably exceeded the minimum allowed order size. In such case, contact our customer support representatives and send all-important files via email.

  • I have mistakenly picked wrong deadline/paper type/formatting style, etc. Can I edit the order form?

    Unfortunately, once a client has submitted the form, it is impossible for them to update the information. If you have found some mistake, contact our customer support representatives, and they will help you do that. Sometimes, when you change the deadline, complexity level or paper type, you will have to pay a compensation. It is connected with the fact that the price may differ if the deadline is shorter, if the requirements are more complicated, etc.

  • Is there a chance to add more pages to my paper?

    Definitely, just place an additional order in “My orders” section. You have to log in to your account and indicate the number of pages that should be added exactly in the additional order instructions. You may also get in touch with our customer support service for help.

  • How can I be sure that a writer has been assigned to work on my paper?

    You can log in to your personal cabinet, take a look at your order ID, check the details, and see whether there is a writer`s ID indicated there. If yes, it means that the paper is already being worked.

  • Is there a chance for me to get a paper draft?

    Yes, but you need to pay for this service additionally. As a rule, our writers present a one-page draft of your paper that is sent to you when half the deadline has expired.

  • How can I send a revision request?

    There is an opportunity to request a revision for free — specifically, within the two-day free period after your paper has been uploaded. If you have purchased a long paper (20 pages and more), this free period is extended to 30 days. When sending a revision request, indicate the ID of the order that should be revised and specify the instructions. It is important not to change instructions that were originally placed. Should you have any difficulties, feel free to contact the customer support team.

  • How can I adjust my personal and contact data?

    If you need to change your email address, phone number, login name or password, you can do it via “Edit Profile” option. Remember to save the updates before leaving the page.

  • How much time should I wait till I am assigned a writer?

    As a rule, we try to find a writer on the same day of placing your order. To be more precise, we try to do it as fast as possible — even within a few minutes or hours. However, there are cases when the order instructions are really challenging or when the order specifics demand some special knowledge. In such cases, you may have to wait a bit more until we find the most suitable writing expert.

  • I want the writer to revise my paper, but the free revision period has already come to an end. What should I do?

    If you want to send a revision request in this case, you have to pay for it. As such, you will have to place a separate order, where you choose “Revision”as the order type.

  • Can I talk with my assigned writer?

    We provide a messaging system for communication between clients and writers. It is available on the website in your personal account. So, whenever you have something to inform your writer about, feel free to write them a message. In case when the writer is not responding for some time, you can contact the live chat support. The customer support agents will reach the writer and will get a response from him/ her.

  • Where can I find the completed order?

    When the order is uploaded by your writer, it automatically appears in your account in the system. So, just log in, go to your orders section, and check it in the completed files. Clients also get notifications via email when the orders are finished.

  • Can your company help me out with an online test?

    Whenever you need professional assistance with an online exam or test, you can definitely entrust your assignment to us. You just have to indicate the correct order type, i.e. “Online test”, and provide the rest of the details. Specifically, you also have to provide materials that are crucial in preparation for the exam. More so, you will have to provide your credentials so that your writer could log in and specify the exact time when the test will take place and your time zone.

  • Can you assist me with my coding assignment?

    No, unfortunately. Our company specializes so far only in providing academic writing services. We do not have experts who are well versed in coding or who are specialists in programming.

  • How will I be informed about the order uploads?

    Our customers get email notifications regarding any processes happening in their account. So, when your paper will be uploaded by your assigned writer, you will also be notified about that. Besides, there is an option to get notifications via SMS.

  • How can I see that a writer is working on my paper?

    It can be traced in your personal account. You just have to log in, check your needed order and pay attention to the order details. If you see “Payment verification” status, keep in mind that you have to pay for the order or confirm the payment. If the status is “Processing”, it means that it has been assigned to a writer and they are working on it. If you see “Sent” or “Completed” in the status, you should check if the order is there for download.

  • When will I receive the order?

    When you are filling in the order placement form, one of the required fields is the deadline. As such, you are expected to get the order according to the deadline indicated there.

  • I encounter troubles placing the order on your company website. What might be the reason?

    If the site does not reload even if all fields have been filled out, it means that you have to pay attention to the size of the attached documents. Most probably, you have exceeded the limit. So, get in touch with our customer support team and send the materials to them via email. As such, they will forward the materials and instructions to your writer.

  • Where can I find my uploaded paper?

    You can find all upload orders in your personal account, specifically in the “Completed orders” section.

  • I have some issues when paying for the order.

    If you cannot proceed with the payment, you first need to try paying from another browser or just use another card. If these options do not help you, you may contact our customer support team.

  • If my writer completes the paper prior to the deadline, can I get the order earlier?

    According to the company`s policy, our clients receive orders according to the deadline limit set by them. If you need to get your paper earlier, you will have to pay a compensation for shortening the initially set deadline.

  • Do you send out order via email upon their completion?

    We send only notifications via email, for example, notifications that your paper has been uploaded to the system. As such, you are able to download the paper from your personal account. Note that the sent email will include a link your completed order.

  • Do I have to pay extra if I choose a supreme level of writing and want my order to be written by a preferred writer?

    When you buy a supreme services package from us, keep in mind that you are already granted assistance of one of our top 30 writers. However, if this option is still not working for you, you may of course choose a specific writer, the one who has already done some assignments for you and you were content with the result, by paying additionally. Your assignment will be allocated to the needed writer immediately and a report on plagiarism will be provided to you.

  • I do not want to leave my phone number in the account. Is it possible to avoid that?

    Of course, it is possible, but not recommended. If you do not leave your phone number, it will be impossible for the company administration to contact you in urgent cases.

  • Is the information kept in privacy? Do you share my data with the third parties?

    No, our company adheres to a strict confidentiality policy, where no data is ever disclosed to the third parties. Besides, we care about privacy when it comes both to clients and writers. No names, genders, and other facts are revealed.

  • During the free revision period, do I have a chance to send only one revision request?

    No, it does not matter how many revisions you need to send. If you want to send them for free, just be sure that you fit in the free revision timespan.

  • How can I be certain that my paper is free from plagiarism?

    According to the company`s rules, we maintain this anti-plagiarism policy. Each paper is checked for plagiarism by our software before delivery.

  • Who will work on my order?

    We have a versatile team of writers who specialize in different disciplines and who have different educational and professional backgrounds. Therefore, when assigning writers to work on your order, we pick them carefully so that they match your qualifications and expertise.

  • How can I know that the paper has been proofread and edited?

    When you purchase a VIP service package, you will be able to use the option called “Get an order proofread by an editor”. You can just tick this option and it will be added to the total sum of your order.

  • How can I know whether some writer is already working on my assignment or not?

    You can check it manually in your personal account. Just take a look at the order ID and pay attention if the status says “Processing”. The other option how to always keep track of your order and know whether a writer has been assigned is to purchase our VIP services, when you get notifications via SMS. As such, you will be informed about any changes on your order.

  • I made a mistake while filling out the order registration form. How can I modify details if I need the paper earlier?

    You can contact our customer support center and the agents will help you out with that. According to the company`s rules, a client cannot change details on his/ her own upon order submission. If you need your paper earlier, be ready to pay a compensation the amount of which depend on the difference between the initial and new deadlines. We will place a compensation order for you and send a link to make a payment. Once the transaction is successfully completed, the new deadline will be imposed.

  • How can I order a paper and ensure that the writer whose work I previously liked works on it (the writer completed one of my assignments, and I got an excellent grade for it, so now I want him/ her to work on my other course assignments).

    Find the order that you liked, copy the writer`s ID and insert it into your current order. After that you will be assigned this writer. Keep in mind that additional 15% of the order price should be paid.

  • What are your company`s responsibilities?

    As soon as you have placed the order, our company is responsible for finding the writer who best matches your paper requirements and qualifications. Besides, we operate 24/7, so you are welcome to contact our customer support team for some clarifications. Our company is also responsible for providing clients with any updates on the ordering process (payments, writing process, etc.). Besides, we check each paper via anti-plagiarism software.

  • Will you write a really difficult assignment for me?

    Our company specializes in dealing with plenty of assignments regardless of their complexity. So, you can place an order with us no matter whether you need a high school paper, a college paper or a Master`s and a PhD order.

  • Why cannot I proceed with my payment?

    If you cannot pay for the order you have placed, namely if you have some payment or authorization error, try to check whether your browser is updated. Some of the solutions are to use another credit card, try paying via another browser or contact your bank directly.

  • I cannot proceed the order registration form. It has turned gray/ keeps loading.

    As a rule, this error occurs when the size of attached files is too big. Therefore, try deleting some of them. You will be able to send all the required materials via email to the customer support representatives.

  • I paid for the order, but I got a message in the system that tells me to pay.

    You need to be sure that you have paid. So, check your inbox for the payment receipt — if you have it there, please forward it to our customer support as a proof that the payment was successful. If not, please contact your bank or just check the banking payments in your banking account. If no money has been withdrawn, then the payment was not successful.

  • I would like to know in advance whether my assignment can be handled by your writes.

    You can definitely check it. To do it, you have to contact our customer support agents, send them your paper instructions, and wait for their confirmation whether one of Prime-Writings.com writers will do the task for you.

  • Is it obligatory to provide my real phone number or email address?

    We do not impose any obligations on clients on whether they provide their phone number or not. Still, please consider that if there is no valid phone number in the system, we will not be able to contact you in some urgent cases (to inform you on something or to ask you for some clarifications).

  • I got a notification that my order will be refunded. How long should I wait till the money is reimbursed?

    As a rule, it takes us from three to five business days to refund the money. The process actually depends on your bank and the speed of its operations.

  • How can I get in touch with the writer?

    According to the company`s policies, our customers can contact their writers via direct messaging system on the website. If you have no opportunity to log in but you are in urgent need to contact your writer, you are welcome to do it via live chat. Just forward us the message and we will get a reply from your writer as soon as possible.

  • Where can I find the completed paper?

    All papers can be easily found in your personal account. Specifically, you have to go to “My orders” section, then click the “Completed orders” find the ID of the needed order, click it, and go to “Files” section. Here you are. If you do not see any file there, you should contact the customer support.

  • When will I get my completed essay?

    While registering your order, you had to fill in the form. One of the required fields there was order deadline. It means that your paper will be delivered at around that time.

  • Can my assigned writer buy a book needed for my order completion?

    According to the policies of our company, clients have to provide all materials needed for successful order completion. If some books or journals are not available in free access, a client has to buy them and forward them to us.

  • I tried to place my order a few times, but the order registration form keeps loading without any result.

    Refresh the web page in this case. Make sure that you do not attach files that exceed the minimum allowed size. If you have many files to send to your writer, please forward them to the customer support representatives via email (support@prime-writings.com).

  • The professor/teacher asked me to prolong my essay. Can I ask my assigned writer to add an extra page?

    Yes, sure. To do so, you will have to find your order ID and pick the “Additional order”option. When you place that additional order, keep in mind that you will have to indicate the number of extra pages.

  • I wrote a wrong deadline. Can I modify the date?

    Since a deadline is one of the factors that impact the total order price, you cannot modify this information freely after you have registered the order. However, when you contact our client support team, they will help you out with that. Remember that if you shorten the deadline, you will have to pay a compensation for your writer so that he/she delivers the order faster.

  • What order type should I choose if I cannot find the needed one in your list?

    If it is hard for you to find out what assignment type you have, you can send us your paper instructions and the customer support representatives will help you with that. Correspondingly, the order will be completed according to your requirements.

  • Can you promise plagiarism-free writing?

    Sure, since anti-plagiarism policy belongs to our company`s values. We provide only authentic papers as we value academic integrity. If some research should be done, you can be rest assured that it will be original and custom-oriented. Note that we do not use such a tool as Turnitin since it saves the scanned texts and thus they cannot be checked a couple of times.

  • Does your service guarantee confidentiality?

    Our company offers 100% privacy policy, according to which no personal or contact data is ever disclosed to the third parties.

  • Will my paper be delivered on time?

    Our company's writers guarantee that papers are always delivered strictly according to the stated deadline. When placing the order and setting the deadline, make sure it is realistic in relation to the paper instructions and their complexity.

  • Is it possible to negotiate prices with you?

    As a matter of fact, our company has a fixed pricing policy. However, if you have some specific instructions, you may turn to the company`s customer support for assistance and check whether there are some appealing discounts or special offers.

  • If I have some questions to my writer, can I get in contact with them?

    We do not provide a possibility for our clients to call writers. However, our customers can use the direct messaging system on the website in order to get in touch with the writer. In urgent cases, we suggest that our customers get in touch with the customer support agents via live chat option, and then our representatives forward the message to the writer.

  • The order registration form freezes and my order won`t proceed. Why is it happening?

    This glitch usually results from the fact that you have attached too many files or they simply exceed the minimum size allowed. As such, you have to refresh the page and, instead of attaching the files, forward them via email or live chat to our customer support representatives. In their turn, they will forward the materials to your writer.

  • I want to place an online test with you. Its duration is one hour, but I cannot pick such deadline on your website. Can I get such help from you?

    In case of an online test, you would better contact the client support teamright away and ask them to check if there is an available writer who has expertise in your subject. It is better to clarify these details before placing the order.

  • How can I get my money reimbursed in form of bonuses? What are the ways of using them afterwards?

    If you want to get bonus credits instead of money, contact our customer support representatives and notify them on your decision. The bonuses can be used for full or partial payment of your future orders on our website.

  • When will I receive my order? How can I get my paper then?

    When your assigned writer finishes working on your paper, you will be notified on that via email. You will even get a link where the paper can be downloaded from. As such, you will have to log in to your account and download the completed order from the “My Files” section. Papers are uploaded according to the deadline set by you.

  • How do I know what order type I should choose?

    If you do not clearly understand what order type you should choose, do not hesitate to contact our customer support service for help. They will study your paper instructions and will help you specify the order type.

  • How can I be sure that I will get a premium-quality paper that deserves excellent grades?

    On the one hand, we never promise some specific grades to our clients, specifically because the grading process is subjective. However, what we guarantee is the top-notch quality of writing. We have most qualified and experienced writers on our team who hold Master`s and PhD degrees. Besides, we have been operating on the custom writing market for many years, so you can rely on us for most reliable help.

  • Can I get my order earlier?

    We have some rules of papers delivery; specifically clients receive orders according to the deadline set by them. If you need your paper earlier, you will have to place a compensation order and pay extra for the difference in urgency. You can find all details with our customer support representatives.

  • Who is working on my order?

    We guarantee the experienced professional who is well versed in your academic major will be assigned to work on your paper. In such a way, we can guarantee top quality of writing.

  • Can I first be certain that Prime-Writings.com writer can handle my assignment and only then place an order with you?

    Yes, definitely. You can send your order instructions to our customer support representatives and they will check with the available writers whether they can cope with your paper according to the set deadline.

  • What is your company's pricing policy?

    The cost of orders depends on various factors, such as order type, number of words, complexity, deadline, length, etc. You can check the prices in the “Prices” section or you can contact the live chat support and the agents will inform you.

  • How will I get the written paper?

    First, you will be notified via email that your writer has uploaded the paper. You will also get a link to the system, where you will be able to download the completed order. You will have to log in to your personal profile and download the paper from “Completed Orders” section.

  • I have a part of my paper written. Can you complete it for me?

    Yes, we also provide writing assistance with papers that you have started writing on your own. In this case, you need to send us paper instructions and the part of the assignment you have written.

  • What are your company's working hours?

    Our company operates 24/7, so you are free to contact us at any time.

  • Can you help clients with urgent papers?

    Yes, sure, since our writers are used to working under stressful conditions, they will gladly help you even if the deadline is really pressing. Clients can place orders with us even if they are due overnight or within a few hours. At the same time, we guarantee that the order will be completed on time.

  • I want my order to be completed by a specific writer who wrote my previous papers.

    You can choose that person as your preferred writer. You only have to indicate his/her writer`s ID in the corresponding field.

  • Can I send revisions if I have spotted some inconsistency in the paper?

    We guarantee a free revision option during 48 hours after the deadline expiration. Remember that you should not send your writer any new instructions. The revision request should be sent according to the initially placed instructions. If you need the paper to be changed according to some new requirements that were not originally provided, you have to place a new compensation order.

  • Do you guarantee excellent grades to your clients?

    No, we do not guarantee grades since we cannot be sure how objective your professor is. Grading is usually subjective and depends on a variety of factors. What we guarantee, though, is the premium quality of writing specifically according to your requirements.

  • Is there a chance to scan my paper for plagiarism with you?

    Your papers can be checked for plagiarism when you purchase our VIP service, i.e. “The Plagiarism check” option namely. In this case, your texts can be scanned by ThePlagiarism.com for free during one year.

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